Frequently Asked Questions
Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
Where is 509 Storage located?
You can find us at 505 S. Railroad Ave and 2011 Old Hwy 10 in Ellensburg, WA. Both locations are easy to find and secure - come check us out!
How far are you from downtown Ellensburg?
Not far at all. In fact, 509 Storage is only 1 mile from downtown Ellensburg. That’s just a 3-minute drive via W 5th Ave and N Railroad Ave.
Which other neighborhoods do you serve?
Thanks to our unbeatable location, we’re also popular in Kittitas, Cle Elum, Roslyn, Ronald, Easton, Vantage, Selah, Yakima, West Valley, and East Valley.
Are you close to any attractions or other businesses?
We sure are. 509 Storage is close to Fred Meyer, Pilot Travel Center, McDonald's, Carl's Junior, CED Electric, and Anderson Hay & Grain.
What times are you open for access?
Standard gate hours are 5 AM to 10 PM, 7 days a week. If you need 24/7 access, email office@509storage.com, call (509) 607-6656 to talk to the manager, or leave the manager a message.
What are your security features?
509 Storage is fully fenced and features a security access-controlled gate. Digital video surveillance is installed throughout. There’s no safer place around!
Do you have a facility manager?
We do. We have a facility manager available by phone and email to provide support.
Do you offer a contactless rental process?
Sure do. Our seamless online rental process provides a quick, convenient, and contactless unit rental option 24/7.
What temperature-controlled unit options do you have?
Our temperature-controlled storage units moderate the temperature of the environment to give you a cool and dry place to store your most important items. These units are available only at our Railroad Ave location.
Is drive-up access available?
You bet! Simply drive up to your unit and park right outside.
How does billing work?
Rent is due on the 1st of every month. We prorate the 2nd month at move-in, so you will be required to pay a full month's rent up front; however, you will be charged a lesser prorated charge for the following month. Auto Pay is required; written requests otherwise will be considered on a case-by-case basis.
What happens if my rent is late?
If rent isn't paid by the 6th, a late fee of $20 or 20% of your monthly rent, whichever is greater, is added. On the 7th, your gate access is locked until your balance is paid.
Can I pay online?
What types of payment do you accept?
You have options!
- We accept all types of credit cards, debit cards, and ACH transfers.
- Autopay can be set up for credit cards, debit cards, and ACH payments.
Do I need insurance?
Yes. Your rental agreement requires you to insure your stored belongings. You can use your own homeowner's or renter's policy and email proof of coverage to office@509storage.com, or add our tenant protection plan through Bader to your monthly bill: $9/month for $2,000 of coverage, $13 for $3,000, $22 for $5,000, $45 for $10,000 or $89 for $20,000. For questions about coverage or claims, call Bader at 888-223-3726.
Where can I find my access codes?
- Your gate code can be located anytime at the tenant portal, just click "Pay Online" from the home page.
- Your unit lock code can be retrieved by following this link:
Why doesn't my gate code work?
There are a few reasons why this may happen:
- If you just signed up, it can take up to 20 minutes for the gate code to be recognized
- Check the date you entered for move-in. If you are trying to move in prior to the date you entered when reserving, your gate code will not work. It will begin allowing access at 12 am on the date you entered
- You may have an outstanding balance. Check your tenant portal if you aren't sure
How do I cancel my unit?
Simple! All we need is a text to 509-607-6656 or an email to office@509storage.com requesting to cancel the unit, and stating the date that the unit was vacated. We will then process the moveout and send you a confirmation email.